Privacy Policy

1. Introduction

GlitchLabs ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We comply with the Protection of Personal Information Act (POPIA) 4 of 2013 and are committed to protecting your personal information.

2. Information We Collect

We collect information that you provide directly to us, including:

• Contact Information: Name, email address, phone number, law firm name
• Project Information: Practice area, budget range, timeline, project requirements
• Website Data: Current website URL (if applicable)
• Communication Data: Messages, inquiries, and correspondence with us

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide requested services
• Create and deliver your website project
• Communicate with you via email, phone, or WhatsApp
• Send you project updates, invoices, and support information
• Improve our services and website functionality
• Comply with legal obligations

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Hosting providers, email services, payment processors (only as necessary)
• Legal Requirements: When required by law or to protect our legal rights

All third-party service providers are required to maintain the confidentiality and security of your personal information.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Your Rights (POPIA Compliance)

Under POPIA, you have the right to:

• Access your personal information we hold
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to processing of your personal information
• Withdraw consent at any time

To exercise these rights, contact us at info@glitchlabs.co.za

7. Cookies and Tracking

We use cookies and similar tracking technologies to analyze website traffic and improve user experience. You can control cookies through your browser settings.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy, please contact us: