Last updated: November 2025
By accessing or using GlitchLabs' services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
GlitchLabs provides website design and development services, including:
Projects begin with a free consultation to understand your requirements. After consultation, we provide a detailed quote outlining scope, timeline, and pricing.
Standard project timeline is 2-3 weeks from project start to launch. Delays caused by client feedback or content provision may extend this timeline.
All packages include unlimited revisions during the design phase. Once the design is approved and development begins, major changes may incur additional fees.
Standard payment terms:
All prices are in South African Rand (ZAR) and exclude VAT unless otherwise stated. Prices are valid for 30 days from quote date.
Deposits are non-refundable once work has commenced. If you are unsatisfied with the final product, we will work with you to resolve issues before requesting final payment.
Clients are responsible for:
Upon full payment, clients own all custom design work, content, and materials created specifically for their project.
Stock images, fonts, and third-party plugins remain the property of their respective owners. Appropriate licenses are obtained for all commercial use.
GlitchLabs retains the right to display completed work in our portfolio and marketing materials unless otherwise agreed in writing.
All projects include 30 days of free support post-launch. This covers:
Optional ongoing support available at R800/month after the free period. This includes regular updates, monitoring, and priority support.
We warrant that all work will be performed in a professional and workmanlike manner. We guarantee that websites will function as specified at the time of launch.
While we design websites to be effective, we make no guarantees regarding search engine rankings, traffic levels, or business results. SEO and marketing success depend on many factors beyond website design.
We are not responsible for the performance, availability, or policies of third-party services (hosting providers, domain registrars, etc.).
To the fullest extent permitted by law, GlitchLabs shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly.
Our total liability shall not exceed the amount paid by the client for the specific services in question.
Clients may cancel projects at any time. Deposits are non-refundable, and clients will be billed for work completed to date at standard hourly rates.
We reserve the right to cancel projects if:
In such cases, completed work will be provided, and a prorated refund may be issued at our discretion.
We agree to keep all client information confidential and will not disclose it to third parties except as necessary to complete the project or as required by law.
These Terms of Service shall be governed by and construed in accordance with the laws of South Africa. Any disputes shall be subject to the exclusive jurisdiction of the courts of South Africa.
We reserve the right to modify these Terms of Service at any time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the modified terms.
For questions about these Terms of Service, please contact us:
By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.