Terms of Service

Please read these Terms of Service ("Terms", "Terms of Service") carefully before using the GlitchLabs website and services operated by GlitchLabs.

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.

By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.

1. Services

GlitchLabs provides e-commerce development services, including but not limited to Shopify store setup, theme customization, custom app development, store maintenance, and other related services as described on our website.

The specific services to be provided will be outlined in a separate agreement or statement of work between GlitchLabs and the client.

2. Client Responsibilities

As a client, you agree to:

• Provide accurate and complete information necessary for the provision of services
• Respond to requests for information, approvals, or decisions in a timely manner
• Review and provide feedback on deliverables within agreed timeframes
• Pay all fees as outlined in the service agreement
• Comply with all applicable laws and regulations
• Maintain the security of any account credentials provided to you

3. Intellectual Property

Our Content: The Service and its original content, features, and functionality are and will remain the exclusive property of GlitchLabs and its licensors. The Service is protected by copyright, trademark, and other laws of South Africa and foreign countries.

Client Content: You retain all rights to any content you submit, post, or display on or through the Service. By providing content to us for inclusion in the Services, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, and display such content solely for the purpose of providing the Services to you.

Third-Party Content: Some content displayed on the Service may include materials from third parties. You acknowledge that we are not responsible for any such third-party content.

4. Payment Terms

Payment terms will be specified in the service agreement between GlitchLabs and the client. Generally, we require:

• A deposit before work begins (typically 50% of the project total)
• Remaining payment upon project completion or as specified in the agreement
• For ongoing services, payment on a monthly or annual basis as agreed

All fees are non-refundable unless otherwise specified in the service agreement. Late payments may incur additional fees and result in suspension of services.

5. Project Timelines and Deliverables

Project timelines and deliverables will be outlined in the service agreement. While we strive to meet all deadlines, timelines may be affected by:

• Client responsiveness and feedback
• Changes to project scope
• Technical challenges or unforeseen circumstances

We will communicate any potential delays as soon as they become apparent.

6. Limitation of Liability

In no event shall GlitchLabs, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your access to or use of or inability to access or use the Service
• Any conduct or content of any third party on the Service
• Any content obtained from the Service
• Unauthorized access, use, or alteration of your transmissions or content

Our liability is limited to the amount paid by you for the specific services giving rise to the claim.

7. Indemnification

You agree to defend, indemnify, and hold harmless GlitchLabs and its licensee and licensors, and their employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees) arising from:

• Your use of and access to the Service
• Your violation of any term of these Terms
• Your violation of any third-party right, including without limitation any copyright, property, or privacy right
• Any claim that your content caused damage to a third party

8. Termination

We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

If you wish to terminate your agreement with us, you may simply discontinue using the Service or contact us to terminate any ongoing services.

9. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

10. Governing Law

These Terms shall be governed and construed in accordance with the laws of South Africa, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.

11. Contact Us

If you have any questions about these Terms, please contact us at:

Email: hello@glitchlabs.co.za